Return and Refund Policy

Return and Refund Policy

At SexToyTrading.com, we strive to ensure your satisfaction with every purchase. Below are the details of our Return and Refund Policy:

What is Your Return Policy?

We accept returns of unused items within 90 days of purchase. All items must be returned in their original condition, including:

  • All original parts and packaging
  • Batteries (if applicable)
  • Cords, controls, blank warranty cards, instructions, and any other included materials

What if an Item is Defective?

If you receive a defective item within 90 days of purchase, we will replace it with the same item free of charge. Follow these steps to initiate the return process:

  1. Contact Us:

    • Email us to info@sextoytrading.com to report the issue. 
    • Include the following information in your email:
      • Your order number
      • Your full name
      • A description of the defect
      • Photos of the defect (if possible)

  2. Receive a Return Authorization (RMA):

    • We will email you a Return Merchandise Authorization (RMA) number along with return instructions.
    • IMPORTANT: A Return Authorization Number must accompany all returns to be processed. Returns without this number will not be accepted.

  3. Ship the Item Back:

    • Shipping the item back to us is your responsibility. Once we receive the defective item in our warehouse, we will:
      • Promptly ship you a replacement at no additional cost, OR
      • Issue a full refund if a replacement is unavailable.

Refund Policy

  • Refunds will be issued using the same payment method you used for the original purchase.
  • Please allow up to 7 business days for the refund process to be completed.

Refund Scenarios:

  1. Defective Item with No Replacement in Stock:
    If the defective item cannot be replaced because it is out of stock, we will issue a full refund to the customer.

  2. Order Cancellation Prior to Shipping:
    If you wish to cancel an order before it has been shipped, please email us immediately. We will refund the full amount of the order.

For any additional questions or concerns regarding returns or refunds, please contact our customer support team. We are here to help!